Consultation – Delivery – Operation and Maintenance
As a professional supplier of asphalt mixing plant, Macroad always takes the concept of technology-enabled service and professionalism throughout the whole process to build an integrated service system of “Consultation – Delivery – Operation and Maintenance” around the whole life cycle of asphalt mixing plant. From pre-project demand diagnosis to after-sales continuous protection, we provide precisely adapted technical support and worry-free services for highways, municipal roads, extreme cold regions and other construction scenarios with our deep experience in the industry and customized capabilities, helping customers maximize the efficiency of their equipment and optimize construction costs.
Pre-sales service: precise docking of demand, customized solutions
Full-dimensional project diagnosis
- Scenario-based Demand Research: In-depth understanding of construction scenarios (e.g. highway heavy-duty, lightweight rural roads, frost resistance in extreme cold regions, etc.), capacity targets (500-6000 tons per day of production capacity graded and adapted), environmental protection standards (national/European/customized emission requirements), and schedule constraints, and establishment of project-specific profiles.
- Site survey and data mapping: Engineer team on-site or online survey site topography, climate conditions, power supply and other parameters to provide equipment layout planning solutions, such as modular assembly design for mountainous sites, noise and dust reduction layout for urban construction.
Customized Solution Design
- Equipment Selection and Adaptation: According to the capacity and scenario requirements, we recommend the type of mixing plant (fixed/mobile/strong mix/drum mix) and the core configuration, such as the model of the forced mixer, the heating efficiency of the drying drum, and the level of the dust removal system, with a comparison table of the technical parameters and an analysis of the energy consumption.
- Material Technology Solutions: for different scenarios to provide proprietary ratio recommendations, such as highway rutting resistance formula, municipal permeable asphalt grades, modified asphalt technology in extreme cold areas, to match the local construction specifications.
Transparent cost planning
- Full-process quotation system: covering the asphalt mixing plant cost, supporting accessories, transportation and installation, commissioning and training, etc., providing itemized lists and cost optimization suggestions, such as long-term cooperation in raw material collection discounts.
- Technical Q&A support: through online meetings, on-site demonstrations, etc., to explain the principles of the equipment, such as intelligent temperature control system, screening process, operation points and industry cases, to eliminate selection concerns.
In-sale service: efficient delivery and landing, full quality control
Standardized production and quality control
- Full-process quality traceability: key components, such as mixing blades and burners, have gone through 12 testing procedures, and the whole machine has passed 72 hours of continuous load test run, with a 100% factory pass rate.
- Customized logo and adaptation: according to customer needs to provide equipment appearance customization, brand LOGO, warning signs, voltage and frequency adaptation, such as 110V/220V/380V and multi-language version of the operator interface adaptation.
One-stop delivery service
Relying on the global logistics network, according to the size of the equipment, such as modular equipment split transportation options of sea / land / air, providing door-to-door tracking services, to ensure that the delivery cycle is shortened by 20%.
- Installation and commissioning: Professional team will complete the equipment assembly within 72 hours and pass the triple acceptance of no-load test, load test and environmental protection test.
- Data calibration: on-site calibration of proportioning parameters, such as asphalt weighing accuracy ±0.25%, aggregate screening efficiency of 98%, and generation of equipment initial operating profile.
Specialized operational training
- layered training system:
- Operation layer: asphalt plant start/stop, parameter setting, daily inspection and other hands-on training.
- Maintenance layer: circuit / oil circuit troubleshooting, replacement of wearing parts, such as belts / filters, software system upgrades and other technical training, equipped with “Equipment Maintenance Manual” and video tutorials.
- Customized Training Scenarios: For special scenarios such as extreme cold / plateau, special courses such as low-temperature start-up maintenance and high-altitude power compensation are added.
After-sales service: full-cycle escort, high-speed response guarantee
Proactive Operation and Maintenance Services
- Regular Inspection Mechanism: According to the frequency and scenarios of equipment usage, we formulate quarterly/semi-annual inspection plan, covering 20+ items such as lubrication system maintenance, electrical system safety inspection, software version upgrade, etc., and form the “Equipment Health Report”.
- Preventive Maintenance Program: Remotely monitor equipment operation data, such as motor temperature and mixing time, through IoT, to provide early warning of abnormal parameters, such as over-temperature/overload, and reduce the probability of sudden failure by 30%.
Extremely fast response support
- 7×24 hour service network:
- Remote: Real-time troubleshooting of software faults through PLC remote diagnostic system, providing solutions within 2 hours.
- On-site: Set up 5 LBS centers in Indonesia, Malaysia, Russia, Uzbekistan and Philippines, arrive at the site within 48 hours in the core area and 72 hours in remote areas (except force majeure), equipped with a standardized emergency spare parts box containing 100+ commonly used parts.
- Troubleshooting Commitment: general faults are repaired within 24 hours, and major faults are supported by spare equipment to ensure that the project schedule is not affected.
Sustainable Value Extension
- Technology Upgrade Service: Regularly push new technology in the industry, provide value-added services such as equipment hardware modification such as dust removal system upgrade, software version iteration such as AI ratio optimization algorithm.
- Accessories Supply Chain Guarantee:
- Original factory direct supply: 100% genuine parts, inventory covering 95% of commonly used parts, shipped within 48 hours after the order is placed.
- Customization Support: for old equipment or special needs, provide reverse engineering design and production of accessories.
Whether you are purchasing for the first time or upgrading your equipment, as an asphalt mixing plant supplier with more than ten years of experience, Macroad provides you with the most comprehensive solutions. Click below to schedule a one-on-one service consultation, and let professional service become the core of your construction efficiency!